Privacy Policy

Last Updated: 15 Jan, 2026

Thank you for choosing PayTek ("we", "us", "our"). We are committed to protecting your personal information and your right to privacy. This policy explains what information we collect when you use our mobile application and website, and how we use it.

1. Information We Collect

• Personal Info: Name, Mobile Number, Email Address, Shop Name (for Retailer/Distributor verification).
• Financial Info: Transaction history, Wallet balance, and payment references. We DO NOT store your Credit/Debit card numbers or Netbanking passwords. All payments are processed via secure third-party gateways.
• Device Info: Device ID, IP Address, and Operating System version for security and fraud prevention.

2. App Permissions & Usage

To provide specific features, our App requires the following permissions:

• Camera & Storage: Required to upload documents for PAN Card applications (Form 49A, Photos, Signatures) and to save transaction receipts.
• Contacts: Optional access to select phone numbers from your contact list for quick Mobile Recharge. We do not sync or store your entire contact list on our servers.
• Location: Collected mainly for fraud prevention during sensitive transactions (as required by NPCI/Banking norms).

3. How We Use Your Data

We use your data strictly to:

• Process Recharges, Bill Payments, and PAN Card applications.
• Manage your Wallet balance and Commission.
• Send transaction alerts (OTP, Success/Failure status).
• Comply with legal obligations (KYC verification).

4. Data Sharing

We do not sell your data. However, we share necessary data (e.g., Mobile Number, Operator) with:

• Service Providers: Telecom operators, Billers, and UTI/NSDL (for PAN services) to complete your requests.
• Legal Authorities: If required by Indian law or cybersecurity regulations.

5. Contact Us

For privacy concerns, contact us at:
Email: support@paytek.in
Address: Tripura, India.