1. Introduction

This Refund Policy outlines the terms and conditions under which refunds are issued for transactions made through Paytek Digital Solution (BONGPE PAYMENT SOLUTION PRIVATE LIMITED The policy ensures that all refund requests are handled fairly, transparently, and efficiently.

2. Eligibility for Refund

Refunds are applicable only for failed or unsuccessful recharge transactions where the amount has been debited from the user’s account but the recharge has not been processed.
We will refund the amount in case the user has paid for some services, got confirmation about the payment but does not receive those services to utilize. In such cases, we request the user to drop us a complaint on our official Email ID and let us evaluate the scenario. Once we investigate and make a conclusion, we will refund your amount to your bank account.
Refunds will not be provided for successful transactions, services already rendered, or if the user changes their mind after a recharge transaction has been completed.

3. Refund Request Process

Users must submit a refund request within 7 days from the date of the transaction.
Refund requests can be submitted through the app’s support section or by contacting customer service via email/phone.
Users must provide transaction details, including the Transaction ID, Date, and Amount, along with a brief description of the issue.

4. Verification and Processing

Once a refund request is received, the company will verify the transaction details and the validity of the refund claim.
The verification process may take up to 3-5 working days.
Upon successful verification, the refund will be processed, and the amount will be credited back to the user’s account or original payment method.

5. Refund Timeframe

Refunds are typically credited within 3-5 working days after verification. The actual time it takes for the refunded amount to reflect in the user’s account may vary depending on the payment method and banking partner.

6. Non-Refundable Situations

No refund will be provided if the transaction was successful, and the recharge service was delivered as intended.
Refunds will not be issued if the user provides incorrect information, leading to a failed transaction.
PAN Card Services: Once a PAN coupon is generated or an application is successfully processed, the fee is non-refundable and non-cancellable, even if the user makes a data entry error.
We will not be liable for any refund if the user fails to perform KYC at the initial stage. Each user has to go through a successful KYC verification once. Thus, it is mandatory to keep the correct KYC documents ready before initiating any payment to us.

7. Dispute Resolution

In case of any disputes related to refunds, users can escalate the matter to our customer support team. The company will investigate and resolve disputes within 15 working days.

8. Policy Updates

BONGPE PAYMENT SOLUTION PRIVATE LIMITED reserves the right to update this Refund Policy at any time. Users will be informed of significant changes via app notifications or email.

Refund Policy